2023: Delivering Exceptional Customer Service

This training provides the information you need to become a knowledgeable and confident employee in the hospitality industry

14 Lessons


The South Dakota Department of Tourism thanks you for welcoming visitors into South Dakota with warm hospitality.

The training available on this site provides the information you need to become a knowledgeable and confident employee in the hospitality industry. After completing the lessons found within this training, you’ll have the skills you need for success.


Instructions:

  • Lessons must be taken in order, starting with lesson one.
  • At the end of each lesson, you will be prompted to complete a quiz. A score of 90% must be met before you can proceed to the next lesson. Don’t worry, the questions are pretty easy!
  • You may stop at any point while completing the training portion of the lessons and you can resume at a later time. While you don’t have to take all eight quizzes at once, quizzes must be completed for your progress to be saved. Quizzes cannot be saved partway through.
  • Ensure you have enough time to complete a quiz before starting. Each lesson and quiz take about 10 minutes.

Thank you, and let’s give our South Dakota visitors an experience they will never forget.


You must be logged in to access this training. Click here to login.