SOUTH DAKOTA DEPARTMENT OF TOURISM’S ONLINE HOSPITALITY TRAINING

Take the Steps to Become Great at Hospitality

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GREAT HOSPITALITY STARTS WITH YOU

Exceptional service goes beyond a warm smile and warmer welcomes. It helps define South Dakota as a destination.

Over the course of this online training, you’ll learn the basics of exceptional service – and how the Forever 605 initiative helps you become a steward for our state. We’ll cover everything from conflict resolution to guiding people towards responsible travel. Let’s go!

Delivering Exceptional Customer Service

The training available on this site provides the information you need to become a knowledgeable and confident employee in the hospitality industry. After completing the lessons found within this training, you’ll have the skills you need for success.

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Lessons In This Series

Dependability

Product Knowledge of the Business, Your Community, and the Region

Courteous Communications

Creating Exceptional Appearance

Being a Good Listener

Showing Customers You Care

Forever 605 Training

This training provides the information hospitality industry workers need to understand and implement Forever 605 destination stewardship strategies into their daily practice.

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