GREAT HOSPITALITY STARTS WITH YOU
Exceptional service goes beyond a warm smile and warmer welcomes. It helps define South Dakota as a destination.
Over the course of this online training, you’ll learn the basics of exceptional service – and how the Forever 605 initiative helps you become a steward for our state. We’ll cover everything from conflict resolution to guiding people towards responsible travel. Let’s go!
Delivering Exceptional Customer Service
The training available on this site provides the information you need to become a knowledgeable and confident employee in the hospitality industry. After completing the lessons found within this training, you’ll have the skills you need for success.
Lessons In This Series
Dependability
Product Knowledge of the Business, Your Community, and the Region
Courteous Communications
Creating Exceptional Appearance
Being a Good Listener
Showing Customers You Care
Forever 605 Training
This training provides the information hospitality industry workers need to understand and implement Forever 605 destination stewardship strategies into their daily practice.
Lessons In This Series
The Importance of Destination Stewardship
The Forever 605 Campaign
Enhancing Visitor Experiences