WHAT IS EXCEPTIONAL SERVICE?
The purpose of this training is to teach the skills of exceptional customer service. So, what is exceptional service?
Leonard Bert, a researcher from Texas A&M University, tells us that a customer is more likely to do business with companies that have workers who are reliable, knowledgeable, make great first impressions, care about the customer, and are prepared to help the customer whenever needed.
Delivering Exceptional Customer Service
The training available on this site provides the information you need to become a knowledgeable and confident employee in the hospitality industry. After completing the lessons found within this training, you’ll have the skills you need for success.
Lessons In This Series
